How fast can you be on-site for an emergency?+
Bay Area customers typically see a crew within 2-4 hours during business hours and 3-6 hours after hours. LA, San Diego, and Central Valley responses are 4-8 hours through partner offices. Existing service-agreement customers get contractually guaranteed windows.
Do you do emergency fiber splicing?+
Yes — we carry Fujikura fusion splicers, OTDRs, and single-mode and multi-mode splice trays on emergency vehicles. Typical single-strand repair from OTDR shot to restored light is 30-90 minutes once the cable is exposed and cleaned.
Can you repair a fiber cut from a backhoe strike or construction damage?+
Yes. We locate the fault with an OTDR, expose the cable, and either splice in place with a splice enclosure or pull a full replacement segment depending on damage severity. If the damage is in an OSP duct or handhole we coordinate with your locate service and any utility easement holders.
What if my MDF flooded or was damaged in a fire?+
We can bring in temporary switches and a portable rack to restore service on essential circuits within hours, then rebuild the permanent MDF over the following days. Insurance-work documentation (photos, materials list, labor detail) is included in the invoice packet.
Do you have 24/7 phone support?+
Yes. Existing customers use our dispatch line. New emergency callers reach an on-call project manager through the main number — do not leave a voicemail if it's an active outage.
What does an emergency call cost?+
Emergency rates apply — typically 1.5x standard labor for after-hours, 2x for nights/holidays, plus travel and materials at cost. We give you a not-to-exceed estimate before starting any work over $2,500. Service-agreement customers pay contract rates.
Can you provide a temporary bypass while permanent repair is planned?+
Yes. For fiber we can run a temporary indoor-rated jumper across a damaged segment, splice or connectorize, and light the circuit until the permanent OSP or riser replacement is scheduled.
Will you work with our insurance carrier?+
Yes. We supply itemized labor and materials, dated site photos, damage reports, and OTDR/test data suitable for property or general-liability claims.
Can you help us prevent the next outage?+
After the repair we walk the plant and give you a written list of failure risks — unlabeled cable, missing firestop, aging OSP without slack, single-path backbones, closets without UPS. Most can be remediated during a scheduled maintenance window at standard rates.
Do you sign emergency service agreements?+
Yes. A service agreement locks in response times, rates, and priority dispatch — typically for hospitals, data centers, distribution centers, and multi-site retailers. We tailor the SLA to your uptime requirements.
How much does emergency cabling cost?+
Emergency Cabling pricing depends on drop count, cable type, pathway complexity, and building conditions. Most commercial projects range from $150 to $350 per drop installed. Request a free site survey for an itemized quote.
Do you provide emergency cabling nationwide?+
Yes. Access Cabling is headquartered in California with a nationwide technician network for multi-site rollouts across all 50 states.
Is emergency cabling certified and warrantied?+
Every installation is Fluke-tested and certified. Structured cabling installs carry manufacturer warranties of up to 25 years through our Panduit, CommScope, Leviton and Belden partner relationships.