How fast can you respond to a fiber outage?+
For emergency calls in our core California service areas (Bay Area, LA, Orange County, San Diego, Sacramento) we typically arrive on-site within 2-4 hours, 24/7. Nationwide emergency support is available through partner splicing crews. Call our dispatch line and stay on the line — we start the ticket while the truck rolls.
How much does an emergency fiber repair cost?+
A typical single-strand splice repair with OTDR recertification runs $600-$1,500 depending on drive time, hour of day, and enclosure work required. Multi-strand repairs (backhoe cuts on a 12-strand cable) are billed T&M plus materials. We quote after diagnosis and confirm scope before opening a splice case.
Can you locate a fault without digging up the run?+
Yes. OTDR from either end pinpoints the event to within a few meters. For OSP runs we combine OTDR distance with as-built drawings and, if needed, a locator wand on the tracer wire in the conduit or on the cable armor. We only excavate at the confirmed fault location.
Can you repair fiber terminated by another contractor?+
Yes. We repair and recertify any fiber plant regardless of who installed it. We may recommend re-terminating one or both ends if the existing connectors don't meet current loss/inspection standards.
Do you provide splice cases and enclosures?+
Yes — we stock Corning FOSC-450, 3M 2178, and CommScope enclosures for inside-plant, aerial, and buried applications, plus splice trays and pigtails in common counts. For unusual cable counts or armored/OSP designs we source overnight.
What documentation do I receive after a repair?+
Pre-repair OTDR trace showing the fault, post-repair OTDR trace showing the fix, Tier 1 loss test, connector inspection photos, splice log with fiber IDs, and a one-page repair report — delivered same day as the repair closes.
Can you replace an entire damaged span?+
Yes. When splice repair isn't practical (severe damage, multiple faults, or cable at end of life) we repull the affected span with new cable and matched pigtails, then recertify the entire strand end-to-end.
Do you carry after-hours and weekend availability?+
Yes — 24/7/365 dispatch for outage calls. Scheduled (non-emergency) repairs are usually booked within 3-5 business days across California.
How much does fiber optic repair cost?+
Fiber Optic Repair pricing depends on drop count, cable type, pathway complexity, and building conditions. Most commercial projects range from $150 to $350 per drop installed. Request a free site survey for an itemized quote.
Do you provide fiber optic repair nationwide?+
Yes. Access Cabling is headquartered in California with a nationwide technician network for multi-site rollouts across all 50 states.
Is fiber optic repair certified and warrantied?+
Every installation is Fluke-tested and certified. Structured cabling installs carry manufacturer warranties of up to 25 years through our Panduit, CommScope, Leviton and Belden partner relationships.